User Characterization

When an entity recognizes this diversity, and identifies the characteristics, attitudes and preferences that differentiate their users, have the opportunity to adjust their activities, decisions and services to meet successfully the largest number of requirements.

The technological tool that most citizens have at home is the computer, the proportion is 69% it has and manages, 25% that have a computer but do not handle it uses the telephone line.




Assist the organization in greater proportion man and women 75% 25%


The largest proportion of citizens who attends the entity is between 55 and 70 years old.


The most representative is the sample layer 3, followed by the courtrooms 2 and 1

Occupational Activity

Persons at higher rates CASUR visit the headquarters of the staff are retirement allowance of no other occupation

Features population

Parents and single mothers totaling 85% of staff visiting the CASUR. 15% of respondents are not defined with any of the features included in the survey.


The largest proportion of citizens attending the entity are at a level of 50% basic primary and 35% secondary education and 15% higher


65% of those surveyed did not present any kind of disability, but due to the conditions of our affiliates (older adults) has been taking a significant increase in impairments of sensory and motor type (hearing loss, presbyopia, blindness, among others ).

Perform management

The most common management's citizens is removable and request payment certificates.

Management Tools

67% of users have equipment and knowledge, 21% have equipment but not the knowledge, 6% did not have equipment but if knowledge and 6% do not have the equipment or expertise.

Access Channels

The service channel most used by the public is the website Casur with 67%, followed by face channel with 36%.


The average waiting time to the attention of citizens when entering CASUR facilities is 3 minutes.